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Farmacy Beauty Help Center and FAQ logo

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Farmacy Rewards Program

WHAT IS THE FARMACY REWARDS PROGRAM?

The Hive is our free rewards program that allows you to earn points on all product purchases, reviews, social media shares, your birthday + more! You can then redeem these points for discount vouchers. This program is only valid for Farmacy products

HOW DO I REDEEM MY POINTS?

Log into your account and click on the Rewards tab at the top right of the page. You can select vouchers worth monetary discounts toward your next order, or redeem your points for free mini-products (these items will not be added to your cart unless

HOW DO I EARN POINTS?

You will earn 50 just by joining Farmacy Rewards. From there, earn more points by purchasing Farmacy products, following us on social, referring a friend, leaving product reviews on our site + more. You will also get points on your birthday!

CAN I EARN POINTS ON PAST PURCHASES?

You cannot retroactively earn points on purchases made before joining the Rewards program or before the program’s official launch date on September 28, 2017.

DO MY POINTS EVER EXPIRE?

Points are valid for 12 months from the date of the last qualifying purchase. Each qualifying purchase will automatically extend the expiration date of all unused points in a Farmacy Rewards account for 12 months from the month of the qualifying purc

WHAT HAPPENS TO MY POINTS WHEN I RETURN ITEMS?

All points earned from the purchase will be deducted from your account.

WHAT ARE THE TERMS AND CONDITIONS?

Review all terms and conditions here.

HOW CAN I CHECK MY POINTS BALANCE?

To view your current points, you can click on the Rewards link at the top right of the page while logged in.

WHY AREN'T MY POINTS SHOWING?

Points are automatically added to your account 35 days after purchase. If you provide a review or follow us on social media, points will appear the next day. Note that it may take up to 48 hours for those points to appear in your account. Also note t

I CAN'T LOG INTO MY ACCOUNT. CAN YOU HELP?

Try resetting your password by clicking the “forgot password” link on the Farmacy Rewards sign-in page. We will send an email to the address on file prompting you to reset your password. If you still can’t get in, please contact us at customercare@fa