FAQs

At this time, we ship only within the US, including Alaska, Hawaii, and Puerto Rico.

1. Standard Ground Shipping (4-10 business days*)

2. Two-day Expedited Shipping (2 business days*)

3. Overnight Shipping (next business day*)

* Please allow up to two business days for order processing in addition to the shipping time.

CONTINENTAL US

Standard Ground Shipping for orders over $50: Free

Standard Ground shipping for orders under $50: $5

2-Day Expedited Shipping: $15

Overnight Shipping: $35

HAWAII + ALASKA

Standard Shipping for orders over $60: Free

Standard Shipping for orders under $60: $15

2-Day Expedited Shipping: $25

Overnight Shipping: $45

PUERTO RICO

Standard Shipping for orders over $80: Free

Standard Shipping for orders under $80: $20

2-Day Expedited Shipping: $40

Overnight Shipping: $80

All orders, including expedited orders, are processed and shipped within 1-3 business days. We do not ship or process orders on weekends or US federal holidays. If you place your order on Friday after 12 pm, Saturday or Sunday, your processing will start on Monday. Orders are typically delivered within 7-10 business days from processing.

If your order was placed using 2-Day Expedited Shipping, it should arrive within 2 business days (once the order leaves our warehouse, not from the date that the order was placed). We do not ship expedited orders to military addresses or P.O. boxes.

For shipments to Hawaii, Alaska and Puerto Rico, please allow an additional 5-8 business days from the shipping option you select for orders to arrive.

farmacybeauty.com ships within the United States only. Please use our Store Locator or check the list below to locate an internationally authorized retailer:

Sephora USA

Sephora Canada

Sephora Singapore

Sephora Malaysia

Sephora Hong Kong

Sephora Australia

Sephora New Zealand

Cult Beauty

Blush-Bar (South America) 

Amazon (only if it says “Sold by Farmacy Beauty, Ships from Amazon”)

TO START YOUR RETURN PROCESS PLEASE ACCESS OUR RETURN PORTAL

We are committed to making sure you are in love with your Farmacy Beauty purchase! If you are not completely satisfied with our products, simply return or exchange new or gently used items within 30 days of receiving your order.

Your return process must be initiated within 30 days of receiving your purchase to be eligible for a refund, exchange or gift card credit. If you feel your circumstances are exceptional and you are now outside of this policy, please email [email protected] 

All kits, gift sets and duos must be returned with all items in the kit to receive a refund or credit. We are not able to partially refund or credit an incomplete kit.

Once we have received your items, please allow 7–10 business days for your refund to process. All refunds will be issued to the original payment method. We cannot change the payment method for any refund. Additionally, original shipping fees will not be refunded.

Please note that we can only accept returns for products purchased through our website (https://www.farmacybeauty.com). Products purchased through an authorized retailer must be returned or exchanged to the original place of purchase, under the retailer’s return policy. 

FINAL SALE

Free samples and Gift with Purchase items are not eligible for return and are final sale.

If your return box contains any of these items, you will not be refunded or credited any value for them. We are not responsible for shipping back sample items or final sale items. 

Gift orders are eligible for return, provided the recipient has the original order number. Gift Returns will receive store credit in the form of an e-gift card. The original purchaser will not be notified of the return.

1. Visit our return portal to select which item(s) you would like to return and the reason for each return. 

2. Pack the item(s) you would like to return in their original packaging (if available). Otherwise, pack the item(s) in a well-padded envelope or box for protection during shipping. 

3. Attach the free prepaid return label provided to the front of the package. Mail your return package by dropping it off at any FedEx location. 

4. Be on the lookout for an email confirmation. We will let you know when your return has been received, and your refund has been processed!

Questions? Contact our team at [email protected].

RETURNING RECYCLABLE ITEMS

We have partnered with TerraCycle to recycle empty cosmetic containers that are not recyclable through local curbside programs. Our partnership allows you to send us up to 5 empties at a time (one container must be from Farmacy Beauty) to be recycled. To learn more about the program, please visit this page. To receive a free shipping label, please generate one through our portal here. Our recycling program is only available to U.S. residents.

Returns must be received at our warehouse in order to receive a refund.

Once we have received your items, please allow 7–10 business days for your refund to process. All refunds will be issued to the original payment method. We apologize for any inconvenience, but we cannot change the payment method for any refund. Additionally, original shipping fees will not be refunded. 

If you wish to exchange an item, you may do so through the return portal. Simply select exchange during the return flow, and you will be prompted to choose a new exchange item.

• If your exchange item costs more than your original order value, you will receive an invoice to complete payment for the difference.
• Discounts used on the original purchase count toward the total value you may exchange. You will only be able to apply the total amount paid from the previous order toward the cost of the exchange item.

Ex. If your original purchase had a $10 discount applied and your final total was $35, you can only exchange $35 worth of items, not $45.

• Your exchange will not be complete unless the invoice is paid in full. Once paid, you will receive a new order confirmation for the exchange item, and you may box up and return your original purchase. 
• If your exchange item costs less than your original order, you will be refunded the difference.

GIFT CARD CREDIT

If you would prefer to return for store credit, select credit in the return flow. 

Complete your return as normal, and you will be issued an e-gift card in the amount you opted to return. 

• E-gift card credit can only be used on FarmacyBeauty.com and does not hold monetary value once issued. 
• E-gift cards cannot be transferred and do not expire.  
• E-gift cards will be issued to the email address associated with your order.

Our fulfillment process starts once an order is placed, so we may be unable to stop fulfillment and shipment. We cannot modify the shipping address of an order that has been processed or shipped, so please be sure to double-check your shipping address at checkout before submitting your order.

If you would like to edit/cancel your order, please email us ASAP at [email protected]. We cannot guarantee that we will be able to edit/cancel your order as it may have already shipped, but you can request a free return label once it arrives.  

We cannot modify the shipping address of an order that has been processed or shipped, so please be sure to double-check your shipping address at checkout before submitting your order.

If your order arrived damaged, has missing items, or you received the wrong product, we're here to help — reach out via our chat or email us at [email protected].

To help us resolve your issue as quickly as possible, please have the following ready:

For damaged or defective items: photos of the affected product(s) along with the lot code (located on the bottom of the product). Please do not discard the item(s).

For missing or incorrect items: photos of how the order was received, along with the packing slip (located inside the shipping box).

Once we have the details, we'll make it right.

If your tracking information shows that your order has been delivered, please confirm that the delivery address was entered correctly and check with neighbors to see if they received your package by mistake.

We have also seen some carriers note packages as delivered sooner than they are. Please wait 48 hours, and if you still cannot locate your order, please contact the carrier to see if they can provide any additional information, then email us at [email protected] so we can assist however we can!

If you are having an issue with a promo code, please check that your order subtotal meets the minimum purchase requirements, your order qualifies for the promotion, and that the promo code is still valid.

Promo codes cannot be applied to Build Your Own Bundles, Trial Size items, or subscription items. Promo codes are limited to one per customer, one per order, and cannot be combined with any other codes or promotional offers. Standard and evergreen promo codes (such as first-time buyer or newsletter signup codes) may be applied retroactively if you simply forgot to use one — just reach out to our team. Time-limited sale codes (such as holiday or site-wide event codes) cannot be applied retroactively once the promotional period has ended.

Terms and conditions are subject to change at any time. Other restrictions may apply.

If you are still having issues, please reach out to our team at [email protected].

To receive the gift, please make sure your order’s subtotal meets any minimum purchase requirements.

Promotions cannot be applied to Build Your Own Bundles, Trial Size items, Subscription items, Holiday Sets & a few other promotional items. Promo codes are limited to one per customer, one per order, and cannot be combined with any other codes or promotional offers. Discounts and promotions are not valid on previous purchases and cannot be applied retroactively. Terms and conditions are subject to change at any time. Other restrictions may apply.

* Our gifts with purchase are available in limited quantities and only while supplies last. To secure the gift, customers need to click on it and add it to their cart at checkout. Unfortunately, if the gift isn’t added during the checkout process and doesn’t appear on the confirmation email, we’re unable to include it in the order afterward or send it separately.

We often run discounts and site-wide promotions, which will be advertised on our homepage and in the promo bar. To ensure you don’t miss a sale, be sure to sign up for our email newsletter!

Medical/Military/Student Discount: We are immensely grateful to those who enrich and protect our communities + students. We are proud to offer 20% off all purchases to healthcare workers, first responders, military, teachers and students. Please click here for more details!

Email Sign Up: First-time customers can receive 15% off their first purchase by signing up for our newsletter.

Our system only allows 1 discount or promotional code per order.

We do include free samples with every order, but they are not customizable.  At the moment, we do not have samples for sale or a way to request specific samples. Due to the limited nature of free samples, we are unable to reship them if they arrive damaged or are missing.

We accept all major credit cards, Afterpay, Amazon Pay, Google Pay, PayPal, and ShopPay.

AFTERPAY

Afterpay is a service that allows customers the ability to make purchases now and pay in four equal payments made every 2 weeks without any interest. E-gift cards and subscription orders are not eligible for AfterPay. For more information, please visit AfterPay.com. 

We always suggest subscribing to our emails to ensure you are getting first access to restocks, new products, and promotions. To be among the first to be notified when an item is back in stock, click the “Email me when back in stock” button on each product page. Limited-edition products and sets are typically not restocked. In general, when these go out of stock, it’s for good.

All Farmacy products are formulated to be safe and non-toxic. They go through rigorous testing before coming to market, and we take every step to ensure that our products are tested for safety and efficacy.

We source potent natural ingredients, support local farms, and do our best to preserve the earth and its resources. Our chemists then transform these natural ingredients into scientifically proven, efficacious skincare formulations.

We do not use GMOs, mineral oil, formaldehyde, synthetic fragrance, phthalates, or artificial dyes. We are also paraben-free. This represents our unwavering commitment to keeping our hands, conscience, and formulas clean. You can find a full list of ingredients on each product page.

While our products are not made with gluten, we do manufacture on shared equipment and cannot guarantee there are no trace elements of gluten present.

Our honey line is not vegan because honey is a byproduct of bees; however, all products outside of the honey line are vegan. We do not use any animal-derived ingredients.

Farmacy Beauty is cruelty-free and Leaping Bunny Certified, which means none of our ingredients, suppliers, vendors, or distributors test on animals for any reason. You can learn more about this certification through the Leaping Bunny Program. 

While some of the ingredients we use are organic, our products are not certified organic.

We are constantly in pursuit of unique and potent ingredients found in nature, which serve as the starting point and inspiration for all of our innovations. We explore family and independent farms around the world in search of unique ingredients that deliver unparalleled freshness and potency.

We maintain ethical standards on all raw ingredients and work with suppliers that practice proper stewardship of the environment and fair trade practices.

Our product pages highlight the skin types and concerns each formula is designed for. For a more personalized recommendation, you can take our skincare quiz here. If you still have questions, feel free to reach out at [email protected].

Farmacy products typically have a shelf life of 36 to 48 months from the manufacturing date, and are best used within 12 months of opening.

You can find the lot/batch code on the bottom of your product. This code identifies the manufacturing date and batch details for that specific product.

If you need help determining the shelf life of a specific product based on its batch code, reach out to us at [email protected] and include the lot/batch code in your message — our team will be happy to help.

Our products undergo rigorous safety testing, so they are generally safe for use during pregnancy and breastfeeding. You may encounter new skin concerns throughout pregnancy, linked to hormonal fluctuations and other related conditions; it’s always wise to consult your doctor before making any changes to your usual routine. Please note that any products containing BHA are not recommended for use during pregnancy. You can see a full list of all ingredients on our product pages.

While all our formulations are safety tested and made from non-toxic ingredients, we do not recommend using honey-based products on children under 1-year. Raw honey is associated with a risk of botulism in infants, and while none of our products contain 100% raw honey (our honey is pasteurized), we do not advise using it on infants or using it on yourself if you care for an infant.

Our subscription program allows you to set up automatic shipments of your favorite products at your preferred frequency. You will enjoy 10% off every order, along with free shipping for orders $50+. You will also receive Rewards Points every time an order ships.

When adding a product to your cart, select the ''Subscribe and Save %'' option. Choose your delivery frequency and click ''add to cart.''

Yes, you will receive an email confirming your upcoming auto-replenishment order. You can update the frequency or cancel an upcoming order from your reminder email.

Yes. To manage your auto-delivery order(s) at any time, sign in to your account. You can cancel or edit the quantity and frequency of your auto-delivery orders up to 24 hours before your next order is due to ship. Your next scheduled replenishment order date will display as well.

Auto-delivery orders are shipped to the default billing and shipping addresses. You can only change the shipping address of your future deliveries. You can edit this information at any time by logging into your account.

Please note that our fulfilment process happens quickly, and we are unable to modify the shipping address of an order that has been processed or shipped.

Promotional codes do not apply to orders that have subscription items.

The Hive is our free rewards program that allows you to earn points on all product purchases, reviews, social media shares, your birthday + more! You can then redeem these points for discount vouchers. This program is only valid for Farmacy products on farmacybeauty.com and is open to all customers who create an account on our site.

Join The Hive now to get started!

Log in to your account to view your points balance. From your account page, click “Redeem Now” to explore your options.

You can redeem points for:

• Discount codes to use at checkout
• Products
• Meal donations through Feeding America

For discount rewards, click “Redeem” to generate your code, then copy and paste it at checkout. For products or donations, simply select your reward and follow the prompts.

You will earn 50 just by joining Farmacy Rewards. From there, earn more points by purchasing Farmacy products, following us on social, referring a friend, leaving product reviews on our site + more. You will also get points on your birthday!

You cannot retroactively earn points on purchases made before joining the Rewards program or before the program’s official launch date on September 28, 2017.

Points are valid for 12 months from the date they are earned. For example, if you earn points today, you have one full year to use them.

Make sure to use your points within the 12 months to get the most out of your rewards!

All points earned from the purchase will be deducted from your account.

Review all terms and conditions here.

Log in to your account to view your current points balance. You’ll see it displayed at the top of your account page.

Points are automatically added to your account 35 days after purchase. If you provide a review or follow us on social media, points will appear the next day. Note that it may take up to 48 hours for those points to appear in your account. Also note that in order for points to automatically be credited to your account, you must like + follow us by clicking through the Farmacy Rewards page.

Balance still incorrect? Please contact us at [email protected], and we will sort it out!

Try resetting your password by clicking the “forgot password” link on the Farmacy Rewards sign-in page. We will send an email to the address on file prompting you to reset your password. If you still can’t get in, please contact us at [email protected].

We believe in the power of potent, natural ingredients. This belief extends beyond our formulations and into the lives of our communities. We are committed to dedicating our time and resources towards causes that broaden access to fresh, quality produce to fight hunger and combat food waste.

PARTNERSHIP WITH FEEDING AMERICA 

Farmacy Beauty is proud to support Feeding America in our efforts to make healthy food accessible to all. In the US alone, 72 billion pounds of food are wasted every year, yet an estimated 54 million people struggle with food insecurity. Feeding America is the leading domestic hunger relief organization with a nationwide network of 200 food banks. 1 in 7 Americans is currently served by the Feeding America network.

Our Impact: 

• We donated 300,000 meals* to Feeding America’s COVID-19 Emergency Relief Fund
• We donated 5 meals* for each purchase of our House of Gold and Green House limited edition holiday sets during the 2020 holiday season. 
• We donated an additional 125,000 holiday meals* via Feeding America.
• We continue to partner with Feeding America through specific product launches and events throughout the year that directly benefit Americans at risk of hunger.

*$1 helps provide at least 10 meals secured by Feeding America® on behalf of local member food banks. 

Additional work in the Community: 

Farmacy Beauty donated products and monetary donations to healthcare workers, hospitals, and medical clinics in 2020 to provide quality skin care to heroes battling COVID-19. As a continued token of thanks, all frontline personnel may qualify for a 20% discount on FarmacyBeauty.com. Please see our Frontline Discount page. 

If you couldn't find the answer you were looking for, our team is happy to help.

Chat with us — start a chat on our website for the fastest response.

Email us at [email protected] and our team will get back to you as soon as possible.

To report product-related issues or side effects, click here.

If your request is regarding a Data Subject Right, such as Right to be Forgotten (Erase), Access or Unsubscribe (Opt Out), click here.

For press and public relations, please reach out to [email protected]. For social media partnerships, please reach out to [email protected].

To unsubscribe from our emails, you can usually do this by following the 'Unsubscribe' link located at the bottom of our emails. If you've tried unsubscribing and are still receiving emails, please reach out to us, and we'll ensure you are removed from our email list.