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Farmacy Beauty Help Center and FAQ

<p>You cannot retroactively earn points on purchases made before joining the Rewards program or before the program&#x2019;s official launch date on September 28, 2017.</p>

You cannot retroactively earn points on purchases made before joining the Rewards program or before the program’s official launch date on September 28, 2017.

Can I earn points on past purchases?

Farmacy Rewards Program

WHERE DO YOU SHIP?

WHAT SHIPPING OPTIONS DO YOU OFFER, AND WHAT DO THEY COST?

HOW LONG DOES SHIPPING TAKE?

DOES FARMACYBEAUTY.COM SHIP INTERNATIONALLY?

Shipping

WHAT'S YOUR RETURN POLICY?

HOW DO I START A RETURN?

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

HOW DO EXCHANGES WORK?

Returns

Shipping, Delivery + Returns

HOW DO I MODIFY OR CANCEL AN ORDER?

HOW CAN I EDIT MY SHIPPING ADDRESS?

WHAT DO I DO IF MY ORDER ARRIVES DAMAGED OR HAS MISSING ITEMS?

WHAT DO I DO IF MY ORDER IS MISSING?

WHY WON'T MY PROMO CODE APPLY TO MY ORDER?

WHY WON'T THE GIFT WITH PURCHASE SHOW UP IN MY CART?

DO YOU OFFER DISCOUNTS?

CAN I USE MULTIPLE DISCOUNT CODES WITH MY ORDER?

DO YOU OFFER FREE SAMPLES?

WHAT PAYMENT METHODS DO YOU ACCEPT?

THE PRODUCT I WANT IS OUT OF STOCK, WILL IT BE AVAILABLE AGAIN?

Online Ordering

ARE FARMACY BEAUTY PRODUCTS NON-TOXIC?

ARE YOUR PRODUCTS NATURAL?

ARE YOUR PRODUCTS GLUTEN-FREE?

ARE YOUR PRODUCTS VEGAN?

ARE YOUR PRODUCTS ORGANIC?

HOW ARE YOUR INGREDIENTS SOURCED AND HARVESTED?

Ingredients + Formulas

HOW DO I KNOW WHICH PRODUCTS WORK BEST FOR MY SKIN TYPE AND CONCERN?

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

ARE YOUR PRODUCTS PREGNANCY SAFE?

ARE YOUR PRODUCTS SAFE FOR BABIES?

GENERAL QUESTIONS

FORMULA QUESTIONS

PACKAGING QUESTIONS

USAGE QUESTIONS

FORMULA QUESTIONS - GREEN CLEAN FRAGRANCE-FREE

GREEN CLEAN CLEANSING BALMS

Products

Products + Ingredients

WHAT IS THE SUBSCRIPTION PROGRAM?

HOW DO I SUBSCRIBE?

WILL I GET A REMINDER EMAIL BEFORE MY NEXT AUTO-DELIVERY SHIPMENT?

CAN I EDIT, CANCEL, OR CHANGE THE FREQUENCY OF MY UPCOMING AUTO-DELIVERY ORDER?

CAN I EDIT THE SHIPPING ADDRESS FOR AN UPCOMING AUTO-DELIVERY ORDER?

CAN I APPLY PROMO CODES TO MY SUBSCRIPTION ORDER?

Subscription

WHAT IS THE FARMACY REWARDS PROGRAM?

HOW DO I REDEEM MY POINTS?

HOW DO I EARN POINTS?

CAN I EARN POINTS ON PAST PURCHASES?

DO MY POINTS EVER EXPIRE?

WHAT HAPPENS TO MY POINTS WHEN I RETURN ITEMS?

WHAT ARE THE TERMS AND CONDITIONS?

HOW CAN I CHECK MY POINTS BALANCE?

WHY AREN'T MY POINTS SHOWING?

I CAN'T LOG INTO MY ACCOUNT. CAN YOU HELP?

SUSTAINABILITY + CHARITY

About Us

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ARE YOU HAVING PRODUCT RELATED ISSUES OR SIDE EFFECTS?

PUBLIC RELATIONS AND SOCIAL MEDIA PARTNERSHIPS

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CAN I EARN POINTS ON PAST PURCHASES?Updated 2 months ago