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Farmacy Beauty Help Center and FAQ

<p>Points are automatically added to your account 35 days after purchase. If you provide a review or follow us on social media, points will appear the next day. Note that it may take up to 48 hours for those points to appear in your account. Also note that in order for points to automatically be credited to your account, you must like + follow us by clicking through the Farmacy Rewards page.</p><p>Balance still incorrect? Please contact us at <a data-fr-linked="true" href="mailto:customercare@farmacybeauty.com" id="isPasted">customercare@farmacybeauty.com</a> and we will sort it out!</p>

Points are automatically added to your account 35 days after purchase. If you provide a review or follow us on social media, points will appear the next day. Note that it may take up to 48 hours for those points to appear in your account. Also note t

Why aren't my points showing?

Farmacy Rewards Program

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WHAT SHIPPING OPTIONS DO YOU OFFER, AND WHAT DO THEY COST?

HOW LONG DOES SHIPPING TAKE?

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Shipping

WHAT'S YOUR RETURN POLICY?

HOW DO I START A RETURN?

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

HOW DO EXCHANGES WORK?

Returns

Shipping, Delivery + Returns

HOW DO I MODIFY OR CANCEL AN ORDER?

HOW CAN I EDIT MY SHIPPING ADDRESS?

WHAT DO I DO IF MY ORDER ARRIVES DAMAGED OR HAS MISSING ITEMS?

WHAT DO I DO IF MY ORDER IS MISSING?

WHY WON'T MY PROMO CODE APPLY TO MY ORDER?

WHY WON'T THE GIFT WITH PURCHASE SHOW UP IN MY CART?

DO YOU OFFER DISCOUNTS?

CAN I USE MULTIPLE DISCOUNT CODES WITH MY ORDER?

DO YOU OFFER FREE SAMPLES?

WHAT PAYMENT METHODS DO YOU ACCEPT?

THE PRODUCT I WANT IS OUT OF STOCK, WILL IT BE AVAILABLE AGAIN?

Online Ordering

ARE FARMACY BEAUTY PRODUCTS NON-TOXIC?

ARE YOUR PRODUCTS NATURAL?

ARE YOUR PRODUCTS GLUTEN-FREE?

ARE YOUR PRODUCTS VEGAN?

ARE YOUR PRODUCTS ORGANIC?

HOW ARE YOUR INGREDIENTS SOURCED AND HARVESTED?

Ingredients + Formulas

HOW DO I KNOW WHICH PRODUCTS WORK BEST FOR MY SKIN TYPE AND CONCERN?

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

ARE YOUR PRODUCTS PREGNANCY SAFE?

ARE YOUR PRODUCTS SAFE FOR BABIES?

GENERAL QUESTIONS

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PACKAGING QUESTIONS

USAGE QUESTIONS

FORMULA QUESTIONS - GREEN CLEAN FRAGRANCE-FREE

GREEN CLEAN CLEANSING BALMS

Products

Products + Ingredients

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WILL I GET A REMINDER EMAIL BEFORE MY NEXT AUTO-DELIVERY SHIPMENT?

CAN I EDIT, CANCEL, OR CHANGE THE FREQUENCY OF MY UPCOMING AUTO-DELIVERY ORDER?

CAN I EDIT THE SHIPPING ADDRESS FOR AN UPCOMING AUTO-DELIVERY ORDER?

CAN I APPLY PROMO CODES TO MY SUBSCRIPTION ORDER?

Subscription

WHAT IS THE FARMACY REWARDS PROGRAM?

HOW DO I REDEEM MY POINTS?

HOW DO I EARN POINTS?

CAN I EARN POINTS ON PAST PURCHASES?

DO MY POINTS EVER EXPIRE?

WHAT HAPPENS TO MY POINTS WHEN I RETURN ITEMS?

WHAT ARE THE TERMS AND CONDITIONS?

HOW CAN I CHECK MY POINTS BALANCE?

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WHY AREN'T MY POINTS SHOWING?Updated 6 months ago