Farmacy Beauty Help Center and FAQ logo
Farmacy Beauty Help Center and FAQ logo

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ORDERS & PAYMENT

HOW DO I MODIFY/CANCEL AN ORDER?

Our fulfillment process starts once an order is placed, so we may not be able to stop fulfillment and shipment. We are unable to modify the shipping address of an order that has been processed or shipped, so please be sure to double-check your shippi

HOW CAN I EDIT MY SHIPPING ADDRESS?

We are unable to modify the shipping address of an order that has been processed or shipped, so please be sure to double-check your shipping address at checkout before submitting your order. We recommend reaching out to the carrier to request your pa

WHAT DO I DO IF MY ORDER ARRIVES DAMAGED OR HAS MISSING ITEMS?

If your package arrived damaged, please email us at [email protected] so we can assist. For damaged items/quality issues: please provide us with photos of the product(s) along with the lot code (located on the bottom of the product). Ple

WHAT DO I DO IF MY ORDER IS MISSING?

If your tracking information shows that your order has been delivered, please confirm that the delivery address was entered correctly and check with neighbors to see if they received your package by mistake. We have also seen some carriers note packa

HOW CAN I CANCEL AN ORDER?

Our fulfillment process starts once an order is placed, so we may not be able to stop fulfillment and shipment. If you would like to cancel your order, please email us ASAP at [email protected]. We cannot guarantee that we will be able t

WHY WON'T MY PROMO CODE APPLY TO MY ORDER?

Please make sure your order’s subtotal meets any minimum purchase requirements. Promo codes cannot be applied to Build Your Own Bundles, Trial Size items, or subscription items. Promo codes are limited to one per customer, one per order, and cannot b

WHY WON'T THE GIFT WITH PURCHASE SHOW UP IN MY CART?

To receive the gift, please make sure your order’s subtotal meets any minimum purchase requirements. If you meet the requirements but still don't see the gift showing up, it will be added to your order post-purchase and you will be notified by email.

DO YOU OFFER DISCOUNTS?

We often run discounts and site-wide promotions, which will be advertised on our homepage and in the promo bar. To ensure you don’t miss a sale, be sure to sign up for our email newsletter!. Medical/Military/Student Discount: We are immensely gratefu

CAN I USE MULTIPLE DISCOUNT CODES WITH MY ORDER?

Our system only allows 1 discount or promotional code per order.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards, Afterpay, Amazon Pay, Google Pay, PayPal, and ShopPay. AFTERPAY. Afterpay is a service that allows customers the ability to make purchases now and pay in four equal payments made every 2 weeks without any interest. E