HOW DO I START A RETURN?Updated 6 months ago

1. Visit our return portal to select which item(s) you would like to return and the reason for each return. 

2. Pack the item(s) you would like to return in its original packaging (if available). Otherwise, pack the item(s) in a well-padded envelope or box for protection during shipping. 

3. Attach the free prepaid return label provided to the front of the package. Mail your return package by dropping it off at any FedEx location. 

4. Be on the lookout for an email confirmation. We will let you know when your return has been received and your refund has been processed!

Questions? Contact our team at [email protected].

RETURNING RECYCLABLE ITEMS

We have partnered with TerraCycle to recycle empty cosmetic containers that are not recyclable through local curbside programs. Our partnership allows you to send us up to 5 empties at a time (one container must be from Farmacy Beauty) to be recycled. To learn more about the program, please visit this page. To receive a free shipping label, please generate one through our portal here. Our recycling program is only available to U.S. residents.