How do exchanges work?

If you wish to exchange an item, you may do so through the return portal. Simply select exchange during the return flow and you will be prompted to choose a new exchange item.

If your exchange item costs more than your original order value, you will receive an invoice to complete payment for the difference. This will be emailed to you at the end of the return flow.
Discounts used on the original purchase count toward the total value you may exchange. You will only be able to apply the total amount paid from the previous order toward the cost of the exchange item.

Ex. If your original purchase had a discount of $10 applied and your final total was $35, you can only exchange $35 worth of items, not $45.

Your exchange will not be complete unless the invoice is paid in full. Once paid, you will receive a new order confirmation for the exchange item and you may box up and return your original purchase.
If your exchange item costs less than your original order, you will be refunded the difference. We can only refund the original payment method.

GIFT CARD CREDIT

If you would prefer to return for store credit, simply select credit in the return flow.

Complete your return as normal and you will be issued an e-gift card in the amount you opted to return.

E-gift card credit can only be used on FarmacyBeauty.com and does not hold monetary value once issued.
E-gift cards cannot be transferred and do not expire.
E-gift cards will be issued to the email address associated with your order.

HOW DO EXCHANGES WORK?Updated 2 years ago