# farmacy-beauty

> Public Help Center articles for farmacy-beauty.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

This Help Center uses a one-page layout for browsers; the links below are dedicated Markdown article representations for LLM readers.

## Articles

- [Where do you ship?](https://farmacy-beauty-help-center.gorgias.help/en-US/where-do-you-ship-326747.md): We currently ship everywhere within the US, including Alaska, Hawaii, and Puerto Rico. We are not shipping internationally at this time.
- [What shipping options do you offer, and what do they cost?](https://farmacy-beauty-help-center.gorgias.help/en-US/what-shipping-options-do-you-offer-and-what-do-they-cost-326754.md): 1. Standard Ground Shipping (4-10 business days*). 2. Two-day Expedited Shipping (2 business days*). 3. Overnight Shipping (next business day*). * Please allow up to two business days for order processing in addition to the shipping time. Farmacy Rew
- [How long does shipping take?](https://farmacy-beauty-help-center.gorgias.help/en-US/how-long-does-shipping-take-326751.md): All orders, including expedited orders, are processed and shipped within 1-3 business days. We do not ship or process orders on weekends or US federal holidays. If you place your order on Friday after 12 pm, Saturday or Sunday, your processing will s
- [Does farmacybeauty.com ship internationally?](https://farmacy-beauty-help-center.gorgias.help/en-US/does-farmacybeautycom-ship-internationally-326761.md): farmacybeauty.com ships within the United States only. Please use our Store Locator or check the list below to locate an internationally authorized retailer:. Sephora USA. Sephora Canada. Sephora Singapore. Sephora Malaysia. Sephora Hong Kong. Sephor
- [What's your return policy?](https://farmacy-beauty-help-center.gorgias.help/en-US/whats-your-return-policy-326772.md): TO START YOUR RETURN PROCESS PLEASE ACCESS OUR RETURN PORTAL. We are committed to making sure you are in love with your Farmacy Beauty purchase! If you are not completely satisfied with our products, simply return or exchange new or gently used items
- [How do I start a return?](https://farmacy-beauty-help-center.gorgias.help/en-US/how-do-i-start-a-return-326779.md): 1. Visit our return portal to select which item(s) you would like to return and the reason for each return. 2. Pack the item(s) you would like to return in their original packaging (if available). Otherwise, pack the item(s) in a well-padded envelope
- [How long does it take to process a return?](https://farmacy-beauty-help-center.gorgias.help/en-US/how-long-does-it-take-to-process-a-return-326782.md): Returns must be received at our warehouse in order to receive a refund. Once we have received your items, please allow 7–10 business days for your refund to process. All refunds will be issued to the original payment method. We apologize for any inco
- [How do exchanges work?](https://farmacy-beauty-help-center.gorgias.help/en-US/how-do-exchanges-work-326784.md): Eligible items can be exchanged through our Returns & Exchanges portal. After locating your order, select the item you’re returning. Depending on the product and availability, you may see the following options:. CHOOSE ANOTHER OPTION OF THE SAME PROD
- [How do I modify or cancel an order?](https://farmacy-beauty-help-center.gorgias.help/en-US/how-do-i-modify-or-cancel-an-order-326792.md): Our fulfillment process starts once an order is placed, so we may be unable to stop fulfillment and shipment. We cannot modify the shipping address of an order that has been processed or shipped, so please be sure to double-check your shipping addres
- [How can I edit my shipping address?](https://farmacy-beauty-help-center.gorgias.help/en-US/how-can-i-edit-my-shipping-address-326797.md): We cannot modify the shipping address of an order that has been processed or shipped, so please be sure to double-check your shipping address at checkout before submitting your order.
- [What do I do if my order arrives damaged or has missing items?](https://farmacy-beauty-help-center.gorgias.help/en-US/what-do-i-do-if-my-order-arrives-damaged-or-has-missing-items-326800.md): If your order arrived damaged, has missing items, or you received the wrong product, reach out via chat or email and we'll make it right.
- [What do I do if my order is missing?](https://farmacy-beauty-help-center.gorgias.help/en-US/what-do-i-do-if-my-order-is-missing-326802.md): If your tracking information shows that your order has been delivered, please confirm that the delivery address was entered correctly and check with neighbors to see if they received your package by mistake. We have also seen some carriers note packa
- [Why won't my promo code apply to my order?](https://farmacy-beauty-help-center.gorgias.help/en-US/why-wont-my-promo-code-apply-to-my-order-326818.md): If you are having an issue with a promo code, please check that your order subtotal meets the minimum purchase requirements, your order qualifies for the promotion, and that the promo code is still valid. Promo codes cannot be applied to Build Your O
- [Why won't the gift with purchase show up in my cart?](https://farmacy-beauty-help-center.gorgias.help/en-US/why-wont-the-gift-with-purchase-show-up-in-my-cart-362773.md): To receive the gift, please make sure your order’s subtotal meets any minimum purchase requirements. Promotions cannot be applied to Build Your Own Bundles, Trial Size items, Subscription items, Holiday Sets & a few other promotional items. Promo cod
- [Do you offer discounts?](https://farmacy-beauty-help-center.gorgias.help/en-US/do-you-offer-discounts-326881.md): We often run discounts and site-wide promotions, which will be advertised on our homepage and in the promo bar. To ensure you don’t miss a sale, be sure to sign up for our email newsletter!. Medical/Military/Student Discount: We are immensely gratefu
- [Can I use multiple discount codes with my order?](https://farmacy-beauty-help-center.gorgias.help/en-US/can-i-use-multiple-discount-codes-with-my-order-362745.md): Our system only allows 1 discount or promotional code per order.
- [Do you offer free samples?](https://farmacy-beauty-help-center.gorgias.help/en-US/do-you-offer-free-samples-326834.md): We do include free samples with every order, but they are not customizable. At the moment, we do not have samples for sale or a way to request specific samples. Due to the limited nature of free samples, we are unable to reship them if they arrive d
- [What payment methods do you accept?](https://farmacy-beauty-help-center.gorgias.help/en-US/what-payment-methods-do-you-accept-326821.md): We accept all major credit cards, Afterpay, Amazon Pay, Google Pay, PayPal, and ShopPay. AFTERPAY. Afterpay is a service that allows customers the ability to make purchases now and pay in four equal payments made every 2 weeks without any interest. E
- [The product I want is out of stock, will it be available again?](https://farmacy-beauty-help-center.gorgias.help/en-US/the-product-i-want-is-out-of-stock-will-it-be-available-again-830502.md): We always suggest subscribing to our emails to ensure you are getting first access to restocks, new products, and promotions. To be among the first to be notified when an item is back in stock, click the “Email me when back in stock” button on each p
- [Are Farmacy Beauty products non-toxic?](https://farmacy-beauty-help-center.gorgias.help/en-US/are-farmacy-beauty-products-non-toxic-326824.md): All Farmacy products are formulated to be safe and non-toxic. They go through rigorous testing before coming to market, and we take every step to ensure that our products are tested for safety and efficacy. We source potent natural ingredients, suppo
- [Are your products natural?](https://farmacy-beauty-help-center.gorgias.help/en-US/are-your-products-natural-326828.md): We do not use GMOs, mineral oil, formaldehyde, synthetic fragrance, phthalates, or artificial dyes. We are also paraben-free. This represents our unwavering commitment to keeping our hands, conscience, and formulas clean. You can find a full list of
- [Are your products gluten-free?](https://farmacy-beauty-help-center.gorgias.help/en-US/are-your-products-gluten-free-326825.md): While our products are not made with gluten, we do manufacture on shared equipment and cannot guarantee there are no trace elements of gluten present.
- [Are your products vegan?](https://farmacy-beauty-help-center.gorgias.help/en-US/are-your-products-vegan-326826.md): Our honey line is not vegan because honey is a byproduct of bees; however, all products outside of the honey line are vegan. We do not use any animal-derived ingredients. Farmacy Beauty is cruelty-free and Leaping Bunny Certified, which means none of
- [Are your products organic?](https://farmacy-beauty-help-center.gorgias.help/en-US/are-your-products-organic-326827.md): While some of the ingredients we use are organic, our products are not certified organic.
- [How are your ingredients sourced and harvested?](https://farmacy-beauty-help-center.gorgias.help/en-US/how-are-your-ingredients-sourced-and-harvested-326829.md): We are constantly in pursuit of unique and potent ingredients found in nature, which serve as the starting point and inspiration for all of our innovations. We explore family and independent farms around the world in search of unique ingredients that
- [How do I know which products work best for my skin type and concern?](https://farmacy-beauty-help-center.gorgias.help/en-US/how-do-i-know-which-products-work-best-for-my-skin-type-and-concern-326830.md): Our product pages highlight the skin types and concerns each formula is designed for. For a more personalized recommendation, you can take our skincare quiz here. If you still have questions, feel free to reach out at customercare@farmacybeauty.com.
- [What is the shelf life of your products?](https://farmacy-beauty-help-center.gorgias.help/en-US/what-is-the-shelf-life-of-your-products-326831.md): Farmacy products have a shelf life of 36–48 months from manufacturing and are best used within 12 months of opening. For batch-specific inquiries, contact our team.
- [Are your products pregnancy safe?](https://farmacy-beauty-help-center.gorgias.help/en-US/are-your-products-pregnancy-safe-326836.md): Our products undergo rigorous safety testing, so they are generally safe for use during pregnancy and breastfeeding. You may encounter new skin concerns throughout pregnancy, linked to hormonal fluctuations and other related conditions; it’s always w
- [Are your products safe for babies?](https://farmacy-beauty-help-center.gorgias.help/en-US/are-your-products-safe-for-babies-326837.md): While all our formulations are safety tested and made from non-toxic ingredients, we do not recommend using honey-based products on children under 1-year. Raw honey is associated with a risk of botulism in infants, and while none of our products cont
- [What is the subscription program?](https://farmacy-beauty-help-center.gorgias.help/en-US/what-is-the-subscription-program-326889.md): Our subscription program allows you to set up automatic shipments of your favorite products at your preferred frequency. You will enjoy 10% off every order, along with free shipping for orders $50+. You will also receive Rewards Points every time an
- [How do I subscribe?](https://farmacy-beauty-help-center.gorgias.help/en-US/how-do-i-subscribe-326893.md): When adding a product to your cart, select the ''Subscribe and Save %'' option. Choose your delivery frequency and click ''add to cart.''
- [Will I get a reminder email before my next auto-delivery shipment?](https://farmacy-beauty-help-center.gorgias.help/en-US/will-i-get-a-reminder-email-before-my-next-auto-delivery-shipment-326894.md): Yes, you will receive an email confirming your upcoming auto-replenishment order. You can update the frequency or cancel an upcoming order from your reminder email.
- [Can I edit, cancel, or change the frequency of my upcoming auto-delivery order?](https://farmacy-beauty-help-center.gorgias.help/en-US/can-i-edit-cancel-or-change-the-frequency-of-my-upcoming-auto-delivery-order-326895.md): Yes. To manage your auto-delivery order(s) at any time, sign in to your account. You can cancel or edit the quantity and frequency of your auto-delivery orders up to 24 hours before your next order is due to ship. Your next scheduled replenishment or
- [Can I edit the shipping address for an upcoming auto-delivery order?](https://farmacy-beauty-help-center.gorgias.help/en-US/can-i-edit-the-shipping-address-for-an-upcoming-auto-delivery-order-326896.md): Auto-delivery orders are shipped to the default billing and shipping addresses. You can only change the shipping address of your future deliveries. You can edit this information at any time by logging into your account. Please note that our fulfilmen
- [Can I apply promo codes to my subscription order?](https://farmacy-beauty-help-center.gorgias.help/en-US/can-i-apply-promo-codes-to-my-subscription-order-326900.md): Promotional codes do not apply to orders that have subscription items.
- [What is the Farmacy Rewards program?](https://farmacy-beauty-help-center.gorgias.help/en-US/what-is-the-farmacy-rewards-program-326841.md): The Hive is our free rewards program that allows you to earn points on all product purchases, reviews, social media shares, your birthday + more! You can then redeem these points for discount vouchers. This program is only valid for Farmacy products
- [What shipping benefits do Farmacy Rewards members receive?](https://farmacy-beauty-help-center.gorgias.help/en-US/what-shipping-benefits-do-farmacy-rewards-members-receive-8059444.md): Farmacy Rewards members receive shipping benefits based on their Hive tier:. Bumble Bee: Free standard ground shipping on all orders. Honey Bee: Free two-day shipping on orders of $75 or more. Queen Bee: Free two-day shipping on orders of $40 or more
- [How do I redeem my points?](https://farmacy-beauty-help-center.gorgias.help/en-US/how-do-i-redeem-my-points-326845.md): Log in to your account to view your points balance. From your account page, click “Redeem Now” to explore your options. You can redeem points for:. For discount rewards, click “Redeem” to generate your code, then copy and paste it at checkout. For pr
- [How do I earn points?](https://farmacy-beauty-help-center.gorgias.help/en-US/how-do-i-earn-points-326846.md): You will earn 50 just by joining Farmacy Rewards. From there, earn more points by purchasing Farmacy products, following us on social, referring a friend, leaving product reviews on our site + more. You will also get points on your birthday!
- [Can I earn points on past purchases?](https://farmacy-beauty-help-center.gorgias.help/en-US/can-i-earn-points-on-past-purchases-326848.md): You cannot retroactively earn points on purchases made before joining the Rewards program or before the program’s official launch date on September 28, 2017.
- [Do my points ever expire?](https://farmacy-beauty-help-center.gorgias.help/en-US/do-my-points-ever-expire-326849.md): Points are valid for 12 months from the date they are earned. For example, if you earn points today, you have one full year to use them. Make sure to use your points within the 12 months to get the most out of your rewards!
- [What happens to my points when I return items?](https://farmacy-beauty-help-center.gorgias.help/en-US/what-happens-to-my-points-when-i-return-items-326854.md): All points earned from the purchase will be deducted from your account.
- [What are the terms and conditions?](https://farmacy-beauty-help-center.gorgias.help/en-US/what-are-the-terms-and-conditions-326857.md): Review all terms and conditions here.
- [How can I check my points balance?](https://farmacy-beauty-help-center.gorgias.help/en-US/how-can-i-check-my-points-balance-326860.md): Log in to your account to view your current points balance. You’ll see it displayed at the top of your account page.
- [Why aren't my points showing?](https://farmacy-beauty-help-center.gorgias.help/en-US/why-arent-my-points-showing-326861.md): Points are automatically added to your account 35 days after purchase. If you provide a review or follow us on social media, points will appear the next day. Note that it may take up to 48 hours for those points to appear in your account. Also note t
- [I can't log into my account. Can you help?](https://farmacy-beauty-help-center.gorgias.help/en-US/i-cant-log-into-my-account-can-you-help-326862.md): Try resetting your password by clicking the “forgot password” link on the Farmacy Rewards sign-in page. We will send an email to the address on file prompting you to reset your password. If you still can’t get in, please contact us at customercare@fa
- [Sustainability + charity](https://farmacy-beauty-help-center.gorgias.help/en-US/sustainability-+-charity-326873.md): We believe in the power of potent, natural ingredients. This belief extends beyond our formulations and into the lives of our communities. We are committed to dedicating our time and resources towards causes that broaden access to fresh, quality prod
- [Still have questions? We're here to help.](https://farmacy-beauty-help-center.gorgias.help/en-US/do-you-need-more-information-about-your-order-returns-or-subscription-592407.md): Can't find what you're looking for? Chat with us on our website or email us at customercare@farmacybeauty.com — our team is happy to help.
- [Are you having product related issues or side effects?](https://farmacy-beauty-help-center.gorgias.help/en-US/are-you-having-product-related-issues-or-side-effects-326884.md): To report product-related issues or side effects, click here. If your request is regarding a Data Subject Right, such as Right to be Forgotten (Erase), Access or Unsubscribe (Opt Out), click here.
- [PR + social media partnerships](https://farmacy-beauty-help-center.gorgias.help/en-US/pr-+-social-media-partnerships-326883.md): For press and public relations, please reach out to PR@farmacybeauty.com. For social media partnerships, please reach out to influencer@farmacybeauty.com.
- [How do I unsubscribe from emails?](https://farmacy-beauty-help-center.gorgias.help/en-US/how-do-i-unsubscribe-from-emails-818348.md): To unsubscribe from our emails, you can usually do this by following the 'Unsubscribe' link located at the bottom of our emails. If you've tried unsubscribing and are still receiving emails, please reach out to us, and we'll ensure you are removed fr